O2 - Unofficial Contact Information

Need to get in contact with UK Mobile Phone Network Operator o2? On this page, you'll find details of how to contact o2 by phone, online or via mail.

Handy Websites:

• o2's website: www.o2.co.uk
  
  
• o2 information page: o2 at FileSaveAs - Info on tariffs, voicemail, access numbers, etc.
  
  
• o2 GPRS and WAP information: o2 Data Connection Advice
  
  
• How to top up your pay as you go credit

o2 Contact Email Addresses:

Customer services: Online form available from the o2 site. Select "Help" and enter "Contact us"
Customer services: mycare@o2mail.co.uk
Complaints: complaints@o2mail.co.uk
Abuse: abuse@o2mail.co.uk
Nuisance Call dept: ncb@o2.com
High-level complaints: complaintreviewservice@o2.com

o2 Phone numbers:

Sales: 08442 020202 (5p a minute BT landline), or 0870 225 7879 (National rate)
Business Sales: 0800 089 0202 (Free)

Customer Services (Contract): 202 from your o2 handset (Free from o2 mobile)
Customer Services (Contract): 0844 809 0202 (5p a minute on BT landline)
Customer Services (Contract): 0113 306 9265 (standard geographic call - works outside UK)

Customer Services (iPhone): 2302 from your o2 handset (Free from o2 mobile)
Customer Services (iPhone): 0844 875 2302 (5p a minute on BT landline)

Customer Services (o2 Online Contract): 0844 847 0202 (National rate)

Customer Services (Pre-pay): 4445 from your o2 handset (25p per call)
Customer Services (Pre-pay): 0844 809 0222 (5p a minute on BT landline)
Customer Services (Pre-pay): 0161 705 5000 (Switchboard, ask to be put through)

O2 Customer Services is available from 8am - 9pm Mon to Fri, and 8am - 8pm Saturday and 8am-6pm Sunday.

Handset upgrades: 0800 131 3136

o2 Complaints: 0845 330 0684 (Pre-pay)

Member Services: 0870 444 6496 (9am-5pm Mon-Fri)
Finance/Payments Dept: 0870 220 3299
o2 Data Services: 0113 388 1685

Mobile Web Specialist team: 0870 607 6161
Mobile Web Specialist team: 08705 860 860. Don't enter your number, but press * twice and select menu option 2.

Pay-as-you-go credit card top-ups: 4444 (free from o2 mobile), or 0845 606 2277 (Local rate)

Internet (PC) helpdesk: 0906 302 0220 (50p per minute)
Lost or stolen barring: 08705 214000 (National rate)
o2 Online fax (Customer Services): 0113 202 5875 or 0170 931 6910

o2 Head Office Switchboard: 0113 2722000 (was 01753-565000)

Out-of-date info, or any more numbers to add? Let us know

o2 Postal Addresses:

Customer Services: 0219 HQ/Bury, O2 online, Dummers Lane, BL9 9QL

Registered Office: Telefónica UK Limited, 260 Bath Road, Slough, Berkshire, SL1 4DX,

Phone return: The Returns Department, FREEPOST, NEA12343, Warrington, WA1 2AA

Handy Links

• o2 Information
  
  
• o2 Billing Help
  
  
• o2's official site
  
  
• How to complain

Contact information for o2 listed on this page is provided to our site visitors on an as-seen basis - this is collated from online resources as well as messages from our site visitors. No responsibility is accepted by the site owners for the accuracy of the information provided. Please notify us of any inaccuracies.

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